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Banking

1. Customer Service Executive/ Relationship Manager

Standard job description

Handle customer service activities such as interacting with customers, maintaining databases

Skills

The skill set includes being able to talk to others to conveying information effectively, adjusting actions in relation to others' actions. A customer service executive will have to decide the course of action to be taken using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.  It is very important to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times. Such a person must be good at managing one's own time and the time of others. He/she must be actively looking for ways to help people.

He/she must communicate effectively in writing as appropriate for the needs of the audience and must be fast in understanding written sentences and paragraphs in work related documents. Being aware of others' reactions and understanding why they react as they do will help a customer service executive help serve needs better.

Tasks

The typical job profile of a customer service executive would involve interacting with customers and providing information about products or services. He is expected to understand the customer's problems and also resolve complaints. This might involve communicating with customers through various ways, in person, by telephone, e-mail or regular mail, or fax and nowadays or even over the Internet. He/she may handle general problems or may be specializing in a particular area.

He/she is expected to help a customer decide what product or service would be suitable for their needs. He/she would also have to make regular changes or updates to a customer's profile or account information. For this he/she may have to keep records of transactions and maintain a database of information.

Educational Qualifications

A Graduation is the most common requirement for customer service representatives.

2. Loan Manager

Standard job description

Finding potential clients and assisting them in applying for a loan.

Skills

The skill set includes having the ability to gauge the requirements of the clients. For this a loan manager must too have good knowledge about eligibility criteria of clients for loans. Excellent communication, negotiation and interpretation skills. He must be able to make quick and sound decisions.

Tasks

The typical responsibilities of a loan manager include increasing the customer base of the financial institution by attracting clients, evaluating loan requirements, financial stability of the client and ensuring ability of repayment. He/she would have to explain all the procedures and formalities associated with the loan to the clients in detail.

He/she must help clients procure loans without much trouble by helping them with paperwork. He/she would have to keep in touch with clients to ensure that the loan amount is not being misused after the loan is sanctioned. He/she may have to go on field visits to check on the usage of loan amount.

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